The COVID-19 outbreak has put unprecedented pressure on healthcare services. Even with the impending roll-out of vaccines, as the ‘second wave’ of COVID-19 settles in for the winter there is still no let up when it comes to the demands on time, energy and patience that pharmacy staff are facing. But there are things that managers can do to protect their teams’ mental health and improve their resilience, as I find out in this feature for Chemist+Druggist…